Today’s young adults are establishing their careers, but their lack of technological prowess is costing their employers big-time. Yes, you read that right. In spite of growing up having the Internet in the palms of their hands, these so-called “digital natives” have a yawning knowledge gap that’s not apparent until they get into the office.
“Most Gen Ys grew up accustomed to using social media and texting for communicating and collaborating and haven’t had to use email or spreadsheets extensively,” explains Chris Pope, senior director of strategy at technology services company ServiceNow.
In terms of technology, they lack workplace skills but have mastered social skills.
And unfortunately for them, programs like Outlook and Excel are the technologies most companies in America still rely on to get stuff done. Being able to summon a car, book a table or send a birthday gift with the tap of a finger is great, but this kind of streamlined experience isn’t the norm in most workplaces, and young workers just can’t deal. “Many are only introduced to those tools when they enter the workforce and have to change their natural way of engaging to better match the way everyone else in the enterprise is working,” Pope says. “In many ways, Gen Y have to go backwards to use less efficient technology in the office than they use in their personal lives.”
Millennials are lousy at Google research.
And millennials’ technology problem isn’t limited to functions like emailing and creating spreadsheets. Researchers have found that a lot of young adults can’t even use Google correctly. One study of college students found that only seven out of 30 knew how to conduct a “well-executed” Google search.
“When it comes to finding and evaluating sources in the Internet age, students are downright lousy,” an article in Inside Higher Ed says about the study. “They were basically clueless about the logic underlying how the search engine organizes and displays its results. Consequently, the students did not know how to build a search that would return good sources.”
Duke and Asher said they were surprised by “the extent to which students appeared to lack even some of the most basic information literacy skills that we assumed they would have mastered in high school.” Even students who were high achievers in high school suffered from these deficiencies, Asher told Inside Higher Ed in an interview.
In other words: Today’s college students might have grown up with the language of the information age, but they do not necessarily know the grammar.
“I think it really exploded this myth of the ‘digital native,’ ” Asher said. “Just because you’ve grown up searching things in Google doesn’t mean you know how to use Google as a good research tool.”
Educational institutions are finding that they are enablers in allowing students to do enough to ‘“satisfice” — that is, do what they can to get by and graduate’.